By BBBB
The Netherlands gambling authority, de Kansspelautoriteit (KSA), has warned 13 online gambling providers against obstructing and delaying payouts to its customers.
According to the KSA’s announcement, a study of online gambling license holders revealed that 13 operators placed illegal conditions on their payout processes. 9 of those operators have been informed to remove these conditions immediately while a further 4 operators are under suspicion. The 4 operators under suspicion have been requested to inform the KSA of their processes for payouts and if any conditions exist, to remove those conditions with immediate effect.
Payout Rules
Under the Remote Gambling Act (KOA: Wet kansspelen op Afstand), all gambling license holders in the Netherlands are obliged to fulfill any withdrawal requests from their customers within a reasonable timeframe and without any unnecessary delays. There must be no conditions for completing this process.
The KSA has also stated that there must be minimum withdrawal amount or wagering requirements before a payout is issued.
Breaches
The regulator has implemented systems that trigger signals if a customer is experiencing any delays or difficulties when seeking payouts. These signals were triggered by 9 gambling operators and informed the license holders of the issue. However, the KSA continued to receive signals that illegal conditions on payouts were in place and have now reprimanded the operators.
No signals were received from the remaining 4 gambling operators, but the KSA has requested that all 13 providers must confirm in writing that they do not use minimum amounts or wagering requirements when processing payouts.
According to the latest Netherlands Gambling Statistics, there are 27 licensed online gambling operators in the Netherlands who combined to generate €1.39 billion in the 2023 calendar year.
Average customer losses per month amount to €160 per person while there are around 1.1 million active customer accounts in the Netherlands.
English